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Frequently Asked Questions

Company Questions
How do you ship?
What is your return policy?
When do you ship?
Can I call and place an order?
What credit cards do you accept?

Product Questions
Can rayon thread be commercially laundered?
Can rayon thread be bleached?
What type of backing should I use on a given application?
What type of needles does my machine use?
What size bobbin does my machine use?
How much thread will I need?

How do you ship?
We ship exclusively through United Parcel Service. We have found their combination of pricing and service to be the best
overall fit for our customers.

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What is your return policy?
We accept returns of unopened goods with prior approval. The products should be sent to Attn: Returns, Midwest Embroidery Threads, 1690 Airpark Drive, Farmington, MO 63640. Once we have received and inspected the items we will issue credit to your account.

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When do you ship?
Having a 30,000 square foot warehouse full of embroidery supplies enables us to process and ship an order very quickly.
If we receive your order prior to 3:30 CST, we will ship your order the same day.

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Can I call and place an order?
Yes, you can call (800) 570-5040 anytime between 8:00 am and 4:30 pm Central Standard Time and speak with a member of our helpful customer service team.

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What credit cards do you accept?
We accept Visa, MasterCard and American Express.

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Can rayon thread be commercially laundered?
No, the physical properties of rayon do not allow for it to be processed in a commercial laundry and retain it's color.
If you have an application where the garment will be subjected to a commercial laundry you should use polyester thread.
Be sure to review the care instructions listed on your color card to ensure that your embroidery is cleaned in the method recommended by the manufacturer.

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Can rayon thread be bleached?
No, the physical properties of rayon do not allow for it to be washed with and retain its color.If you have an application where the garment will be subjected to bleach, restaurant aprons, medical uniforms, etc., you should use polyester thread. Be sure to review the care instructions listed on your color card to ensure that your embroidery is cleaned in the method recommended
by the manufacturer.

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What type of backing should I use on a given application?
We have assembled a recommended usage guide and have listed it on our catalog. It is also available in the online version
of our catalog. Listed on the front page of our web site.

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What type of needles does my machine use?
If the needle in your machine has a flat side on the shank then it is a home machine needle. If the shank is completely round then your machine uses a commercial needle.

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What size bobbin does my machine use?
An "L" size embroidery bobbin is almost the size of a nickel. An "M" size embroidery bobbin is close to the size of a quarter.

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How much thread will I need?
To determine the quantity of thread necessary for a design, you first must know the breakdown of the number of stitches
by color. Once you have the breakdown, multiple the number of stitches for a color by the number of garments to be embroidered. Then divide the result by the number of embroidery heads that will be running the application. This will give
you the number of stitches that will be required by each embroidery head. One 5,500 yard cone will yield approximately 1,000,000 stitches, while a 1,100 yard spool will yield approximately 200,000 stitches.

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    1690 Airpark Drive
    Farmington, M
O 63640
(800) 570-5040
(800) 879-1211 Fax